Cloud and Infrastructure Managed Services
Atrusta Services
Cloud and Infrastructure Managed Services
Cloud and Infrastructure Managed Services
Cloud and Infrastructure Managed Services
At Atrusta, we understand that navigating the complexities of the cloud can be daunting. That’s why we’re here to be your trusted partner in harnessing the full potential of cloud technology. With our comprehensive suite of Cloud Managed Services, we ensure that your organization’s transition to the cloud is seamless, secure, and optimized for success.
Our Primary Services Include
End-to-End Management:
Whether your infrastructure is hosted on-premises or in the cloud, we have the capabilities to manage it entirely. From setup and configuration to monitoring, maintenance, and troubleshooting, our team of dedicated experts ensures seamless operation round the clock.
24/7/365 Support:
Say goodbye to the hassle of hiring and managing dedicated engineers. With our Infrastructure Managed Services, you gain access to round-the-clock support from our dedicated experts. Operating under annual maintenance contracts (AMCs), our team is committed to providing timely and efficient assistance whenever you need it. Our commitment to service excellence ensures that your infrastructure remains optimized and operational, allowing you to focus on your core business activities without the need to hire dedicated engineers.
Cost-Effective Solutions:
We understand the importance of cost efficiency in today’s competitive business landscape. That’s why our Infrastructure Managed Services are designed to deliver maximum value at minimal cost. By outsourcing your infrastructure management to us, you can save more than 50% compared to the expenses associated with hiring and maintaining an in-house IT team. Our transparent pricing model ensures that you receive high-quality service without breaking the bank.
Security and Confidentiality:
Your security and confidentiality are our top priorities. To provide you with peace of mind, we offer secure and trustworthy services backed by non-disclosure agreements (NDAs). Your sensitive data and proprietary information are safeguarded with the highest level of confidentiality, ensuring that your business remains protected from potential threats and breaches.
Technology Consulting:
We will evaluate your current technology infrastructure, pinpoint areas for enhancement or modernization, and offer suggestions for upgrades or modifications to enhance performance, security, and efficiency.
With Atrusta’s Infrastructure Managed Services, you can rest assured knowing that your infrastructure is in capable hands. We go above and beyond to ensure that your systems are running smoothly, allowing you to focus on innovation, growth, and achieving your business objectives. Experience the difference with our reliable, efficient, and cost-effective solutions tailored to meet your unique requirements. Let us take the burden of infrastructure management off your shoulders so you can concentrate on what matters most – driving your business forward.
Onboarding clients for your “Infrastructure Managed Services” involves a structured process to ensure a smooth transition and alignment of expectations. Here’s a step-by-step guide:
Proposal and Agreement:
- Develop a customized proposal outlining the recommended managed services tailored to the client's needs.
- Clearly define the scope of services, service level agreements (SLAs), pricing structure, and terms of the contract.
- Review the proposal with the client, address any questions or concerns, and finalize the agreement.
Documentation and Onboarding Plan:
- Create comprehensive documentation detailing the client's infrastructure environment, including configurations, access credentials, and key contacts.
- Develop an onboarding plan outlining the specific steps and timeline for transitioning the client's infrastructure to your managed services.
Infrastructure Assessment and Preparation:
- Conduct a detailed assessment of the client's infrastructure to identify any potential issues, vulnerabilities, or areas for improvement.
- Collaborate with the client to address any necessary upgrades, patches, or security enhancements to ensure readiness for managed services.
Configuration and Setup:
- Configure ticketing system and management systems to seamlessly integrate with the client.
- Set up remote access and monitoring capabilities to enable proactive management and troubleshooting.
Training and Knowledge Transfer:
- Provide training sessions for the client’s staff to familiarize them with the managed services platform, processes, and tools.
- Transfer knowledge about best practices, incident management procedures, and escalation protocols to ensure effective collaboration.
Transition and Go-Live:
- Coordinate with the client to schedule the transition of their infrastructure to our managed services.
- Execute the migration plan, ensuring minimal disruption to the client's operations during the transition phase.
- Conduct thorough testing and validation to confirm the successful implementation of managed services.
Ongoing Support and Review:
- Establish regular communication channels and checkpoints to gather feedback, address any issues, and optimize service delivery.
- Conduct periodic reviews to evaluate the performance of managed services against SLAs and identify opportunities for improvement.
- Continuously assess the client's evolving needs and adjust the managed services accordingly to ensure alignment with their business objectives.
Initial Consultation and Needs Assessment:
- Schedule a meeting with the client to understand their business objectives, current infrastructure setup, pain points, and specific requirements.
- Conduct a thorough assessment of their existing infrastructure, including hardware, software, networking, security, and compliance needs.